Mark an invoice as uncollectible
Marking an invoice as uncollectible is useful for keeping track of bad debts that can be written off.

The customer cannot make payment for an Uncollectible Invoice.

The following is the procedure for marking an Invoice as Uncollectible:

  1. Login to the Krossroads Web Dashboard
  2. Click on the Invoices option in the navigation menu on the left of the screen
  3. Under the Invoices tab, proceed to click open the invoice record you wish to mark as uncollectible.

    • You can only mark an invoice as Uncollectible where the Invoice status is Open


  4. Locate and click the Uncollectible button on the bottom left of the modal window.
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  5. And then proceed to click Yes to confirm
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  6. The Invoice status will change from Open to Uncollectible

The ability to create, modify and process Invoice transactions depends on the role/permissions assigned to the account.